RETURN AND EXCHANGE POLICY

We at BRAGZ are committed to ensuring your satisfaction with our accessories. If for any reason you are not completely satisfied with your purchase, we offer a hassle-free return policy.

Return Period:

  • Returns are accepted within 7 days of the delivery date.

Eligibility Criteria for Returns:

  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

Initiating a Return:

  1. Contact our customer service team at CAREBRAGZ@GMAIL.COM within 7 days of receiving your order to initiate the return process.
  2. Provide your order number and a brief reason for the return.

Return Shipping:

  • Customers are responsible for the return shipping costs unless the return is due to an error on our part or a defective product.

Return Address:Β ο»ΏBRAGZ,194-P,SECTOR-2,ROHTAK,HARYANA,124001.

Return Packaging:

  • Please ensure that the item is securely packaged to prevent damage during transit.

Refund Process:

  • Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.
  • Upon successful inspection, a refund will be initiated.
  • The refund amount will be credited to the original payment method.
  • Please allow 7-10 business days for the refund to be reflected in your account.

At BRAGZ, we strive to deliver high-quality accessories that meet your expectations. Our exchange policy is designed to address situations where you receive damaged or defective goods. Please review the details of our exchange policy below:

Eligibility Criteria for Exchanges:

  • Exchanges are only applicable for damaged or defective goods.
  • The request for an exchange must be made within 7 days of receiving the order.

Exchange Process:

  1. Contact our customer service team at CAREBRAGZ@GMAIL.COM to report the issue and request an exchange.
  2. Provide your order number, details of the damaged or defective item, and any relevant photos if possible.
  3. Our team will assess the request and, if approved, arrange for a pickup of the damaged or defective item on our behalf.

Pickup Process:

  • We will coordinate with our shipping partners to pick up the item from the address provided during the order.

Replacement:

  • Exchanges will be processed for the same product only. You will receive the identical item as a replacement.

Exchanges Not Applicable for Different Products:

  • Please note that exchanges are not applicable for different products. The exchange is limited to the same product being replaced due to damage or defects.

Refund Option:

  • If, for any reason, we are unable to provide a replacement, we will offer a full refund for the damaged or defective item.

Contact Information:

  • Customer Service Email: CAREBRAGZ@GMAIL.COM

Additional Information:

  • Please ensure that the damaged or defective item is securely packaged for the pickup to prevent any further damage during transit.
  • We appreciate your cooperation in providing accurate information and images to expedite the exchange process.

Thank you for choosing ο»ΏBRAGZ. We apologize for any inconvenience caused by damaged or defective items and appreciate your understanding as we work to resolve the issue promptly. If you have any questions or concerns, please do not hesitate to contact our customer service team.